Contact & Support

Last updated: August 21, 2026

How to reach us

Email app@fateseek.net. We respond within 48 hours (2 business days). To help us resolve things faster, include the email or phone number of your FateSeek account, and your order number for billing matters.

Billing questions

Charges from purchases on our website appear on your card statement as FATESEEK. If you see a charge you don't recognize, please contact us first — we can locate the order, explain it, and refund it promptly if anything is wrong. That is almost always faster than a bank dispute, and we take unrecognized-charge reports seriously.

Refunds and cancellation

• Refunds: see our Refund Policy — website credit-pack purchases have a 14-day guarantee.
• Cancelling a subscription: see Subscription Terms for the steps on each platform.

Account and data

• Delete your account: see Account Deletion.
• Privacy questions and data requests: see the Privacy Policy or email us.

Company

FATESEEK PTE. LTD., registered in Singapore.