Refund Policy

Last updated: September 4, 2026

How your purchase is refunded depends on where you bought it. If you are ever unsure, email app@fateseek.net — we respond within 48 hours and will help you find the right path.

1. Purchases made through the Apple App Store

Payments made inside the iOS app are billed by Apple, and refunds are decided and issued by Apple. Request one at reportaproblem.apple.com with the Apple account you used. We cannot issue card refunds for Apple-billed purchases, but contact us anyway — we will help however we can.

2. Purchases made through Google Play

Payments made inside the Android app are billed by Google Play. Request a refund from your Google Play order history, or contact us at app@fateseek.net with your order number (starts with GPA.) and we will assist within Google's refund policies.

3. Purchases made on our website

Credit packs — 14-day guarantee. If you have not spent any of the credits from a pack, you may request a full refund within 14 days of purchase, no questions asked.
Partially used packs. If some credits have been spent, we may at our discretion refund the unused portion pro-rata within the same 14-day window.
How to request. Email app@fateseek.net from your account email with your order number. We respond within 48 hours (2 business days).
How you get the money back. Refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

4. Effect on your credit balance

When a purchase is refunded, the corresponding credits are deducted from your balance. If they were already spent, your balance may go negative until topped up.

5. Subscriptions

Cancelling a subscription stops future charges; see Subscription Terms for how to cancel on each platform. Fees for the current period follow the billing platform's policy and, for website-billed subscriptions, the 14-day terms above.

6. If we discontinue the Service

If we stop offering the Service, we announce it at least 30 days in advance, close new purchases on the announced date, and keep the Service running for at least 12 months from that date so that you can use the credits you have already bought (Terms of Service, section 8.3). Subscriptions stop renewing on the same date, and any period you have already paid for is served until it ends. If any purchased credits are still unused when the Service finally closes, email app@fateseek.net and we will refund them pro-rata at the price you paid. Promotional, gifted and membership cycle credits are not refunded.

7. Your statutory rights

Nothing in this policy limits any refund or withdrawal rights you have under the mandatory consumer law of your place of residence.

退款政策

最后更新：2026 年 9 月 4 日

退款路径取决于你的购买渠道。任何时候拿不准，发邮件到 app@fateseek.net——我们会在 48 小时内回复，并帮你找到正确的处理方式。

1. 通过 Apple App Store 的购买

iOS 应用内的付款由 Apple 收取，退款由 Apple 审核与执行。请使用购买时的 Apple 账号前往 reportaproblem.apple.com 申请。Apple 渠道的款项我们无法直接退回，但仍欢迎联系我们，我们会尽力协助。

2. 通过 Google Play 的购买

Android 应用内的付款由 Google Play 收取。可在 Google Play 订单历史中申请退款；也可将订单号（GPA. 开头）发至 app@fateseek.net，我们会在 Google 退款政策允许的范围内协助处理。

3. 在我们网站上的购买

积分包——14 天保障。若该积分包中的积分尚未使用，购买后 14 天内可无理由申请全额退款。
已部分使用的积分包。若部分积分已使用，我们可酌情在同一 14 天窗口内按未使用比例退款。
申请方式。用账号绑定邮箱发邮件至 app@fateseek.net，附上订单号。我们会在 48 小时（2 个工作日）内回复。
退款到账。退款将原路退回你的支付方式，一般 5–10 个工作日到账，具体取决于发卡行。

4. 对积分余额的影响

购买被退款后，对应积分将从余额中扣除；若积分已被使用，余额可能变为负数，充值后补齐。

5. 订阅

取消订阅即停止后续扣款；各平台的取消方法见订阅说明。当期费用按扣款平台的政策处理；网站渠道的订阅同时适用上文 14 天条款。

6. 我们停止提供本服务时

若我们停止提供本服务，我们会至少提前 30 天公告，在公告指定之日关闭购买，并自该日起继续运营本服务至少 12 个月，使你能够用完已经购买的积分（见服务条款第 8.3 条）。订阅将于同日停止续费，你已付费的当期服务至该期结束。若本服务最终关闭时仍有已购积分未使用，请发邮件至 app@fateseek.net，我们将按你支付的价格按比例退款；活动赠送积分与会员周期积分不在退款范围内。

7. 你的法定权利

本政策不限制你依据居住地强制性消费者法律所享有的任何退款或撤回权利。