Privacy Policy
Last updated: September 10, 2026
1. Who we are
The FateSeek app and website (the "Service") are operated by FATESEEK PTE. LTD. ("we", "us"), a company registered in Singapore. This policy explains what personal data we collect, how we use it, and the choices you have. Questions: app@fateseek.net.
2. What we collect
- Account data — email address or phone number, sign-in identifiers from third-party login (Apple, Google), nickname and avatar.
- Birth details you choose to provide — date, time and place of birth, and gender. These are used solely to generate your personalized content in the app.
- Content you create — messages you send to the in-app AI companion, journal and mood entries, and saved content.
- Purchase records — orders, subscription status, credit balance and credit transactions. We never receive or store your full card number; payments are processed by Apple, Google, or our payment service providers.
- Usage and device data — which features you use and when, app language and timezone, device model and OS version, push notification token, and diagnostic logs.
- Installation and analytics data — a randomly generated app installation identifier; installation source information provided by Google Play on Android, when available; first launch and app activity, guest feature use, visits to invitation landing pages, and when purchase prompts appear or access is blocked because of insufficient credits. These records include event times, platform and app version. Some events are recorded before you sign in. When you register or sign in, we may associate the installation identifier and activity records with your account. The installation identifier is not an advertising identifier or device serial number.
- Feedback you send us — if you use the in-app feedback form, we receive the text you write, any screenshots you attach, the contact email address you provide, and the app version, platform, OS version, device model, language and timezone at the time of sending. Screenshots may contain whatever was on your screen, so please review them before attaching.
3. How we use it
To provide and personalize the Service; to analyze app usage, retention and purchase conversion, understand installation and invitation sources, and improve the product; to process purchases and manage your balance; to send notifications you have enabled; to keep the Service stable and secure and to prevent abuse; and to comply with legal obligations. We do not sell personal data, and the app contains no third-party advertising SDKs.
4. Who processes your data
We share data only with processors needed to run the Service, and each receives only what its function requires:
- AI service providers — your messages and relevant profile context are sent to third-party AI providers solely to generate responses and content for you.
- Push delivery — Apple APNs and Google FCM deliver notifications to your device.
- Payment processing — Apple App Store, Google Play, and card acquiring providers for purchases made on our website.
- Cloud hosting — infrastructure providers that host our servers and data.
5. How long we keep it
We keep your data while your account is active. When you delete your account, your profile, birth details, conversations and journal entries are deleted. The following categories are retained:
- Transaction records, kept as required by accounting and tax law.
- An irreversible, salted hash of your account identifier, kept solely to prevent repeat-registration abuse of new-account benefits. It cannot be reversed to identify you and is not used for any other purpose.
- Feedback you sent us, kept so that we can act on it and understand how the product is used over time. It is not linked back to a deleted account.
6. Your rights
Depending on where you live (including under the GDPR, CCPA and Singapore's PDPA), you may have the right to access, correct, export or delete your personal data, to withdraw consent, and to lodge a complaint with your local supervisory authority. You can exercise these rights in the app's settings or by emailing app@fateseek.net.
7. Account deletion
You can delete your account at any time inside the app, or by email if you can no longer sign in. See Account Deletion for the exact steps.
8. Children
The Service is not directed at children under 13 (or the minimum age of digital consent in your region), and we do not knowingly collect data from them. If you believe a child has provided us data, contact us and we will delete it.
9. International transfers
Your data may be processed in countries where we or our processors operate. Where required, we use appropriate safeguards for such transfers.
10. Security
We protect data with encryption in transit and access controls. No method of storage or transmission is completely secure; we cannot guarantee absolute security.
11. Changes to this policy
We will post updates on this page and revise the date above. Material changes will be announced in the app.
12. Contact
FATESEEK PTE. LTD. · app@fateseek.net